Jun 10, 2013

    Dentists give priority to emergency patients

    WE REFER to Ms Daisy Lim's letter, "Inconvenienced by polyclinic" (My Paper, May 24).

    She said that she sought dental treatment at Queenstown Polyclinic and was told that she could get only her filings done that day, and would have to make a new appointment for scaling and polishing.

    Dental-treatment procedures may be scheduled on different visits, as it is essential for our dentists to attend to the most urgent dental condition first and monitor the patient's condition after an initial procedure.

    SingHealth Polyclinics' dental clinics operate on an appointment system for routine, non-urgent dental treatment.

    As demand for subsidised dental treatment at the polyclinics is high, non-urgent appointments are fully booked months in advance.

    However, patients with emergencies - such as bleeding, facial swelling, dental infections and trauma - will be attended to within the same day.

    We have contacted Ms Lim to explain the procedures and will be offering her an appointment. We have also apologised for the inconvenience caused.

    The well-being of our patients is of utmost importance to us. We are working constantly on new initiatives to reduce waiting time and improve the overall experience of our patients.