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    Jul 30, 2014

    Surge in cancellations for embattled MAS


    MALAYSIA Airlines (MAS) is facing a deluge of passenger cancellations after the carrier's second disaster in four months.

    Travel agents from Melbourne to Singapore, New Delhi and MAS' home country say they have seen a spike in withdrawn reservations since Flight MH17's downing this month.

    Passengers "are very, very afraid about anything else happening", said Ann Chitumbalam, manager at Escape Travel's branch in Petaling Jaya, who has seen about 30 per cent of MAS bookings through her office cancelled. Ticket holders "don't want to take the risk", she said.

    In Singapore, Dynasty Travel believes passengers will think twice before booking flights with the airline.

    "Many will avoid (Malaysia Airlines) for the time being," said Alicia Seah, spokesman for Dynasty Travel, one of the three largest leisure travel agents in Singapore, without specifying the number of cancellations.

    Webjet in Melbourne estimated that a quarter of its MAS bookings have been cancelled since the disaster.