SIA business class tickets 'on the cheap' due to error
SINGAPORE Airlines (SIA) is working with travel agents in Australia to recover the difference in fares for about 900 business class tickets that were mistakenly sold at economy-seat prices.
Some travel agents sold the tickets using a "booking class" that was originally designated for economy seats, SIA said in an e-mailed statement yesterday.
The fares' conditions state that they are only valid for coach class travel, according to the airline.
"We are working with our travel agent partners to ensure that our customers are notified of this issue, to ensure that there is no disruption to their travel plans," SIA said.
The carrier has advised travel agents of options for those affected customers, including paying the difference to its lowest business class fare, flying on economy class or getting a full refund, SIA said.
The affected tickets between Singapore and European destinations were sold by online agents in Australia from Nov 29 to Monday, according to a News Corp report earlier yesterday.