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    Sep 06, 2016

    Samsung Note7 users can borrow phones

    SINGAPORE'S Samsung Galaxy Note7 users are clamouring for information in the wake of a global recall last Friday, after 35 cases were reported of the phone's battery exploding while charging.

    Yesterday, the Korean company finally said that Note7 users here can borrow a replacement phone to tide them over the interim period. But details of an exchange programme here will only be made available later this week.

    Over 2.5 million units of the Note7 have been sold worldwide. In Singapore, market intelligence firm IDC reported that in the second quarter of this year, Samsung led the market with a 40 per cent market share compared to Apple's 33 per cent.

    In America, an exchange programme was announced on the day of the recall. Customers there have two options: A one-for-one exchange for another Note7 device, or an exchange for the older Galaxy S7 or S7 edge, with a refund of the price difference.

    In Singapore, telcos and Samsung stores said customers have already been enquiring about the exchange.

    A spokesman for M1 said customers have called to ask about the replacement programme.

    A spokesman for StarHub said it received enquires from "a small number" of Note7 users.

    An employee at the Samsung Experience Store at the Nex mall said, last weekend, 20 to 30 customers a day had asked about the recall.

    A spokesman for Samsung Singapore said: "We don't know conclusively yet if Singapore sets are affected.

    "We would like to assure our customers that the likelihood of incident is extremely low, and there are no reported cases in Singapore to date."

    While some customers welcomed Samsung's initiative in loaning out replacement phones, writer Charlene Koh, 25, will not be taking up the offer. "It is too troublesome to transfer the data back and forth, just for a few weeks," she said.

    For more information on the Samsung Galaxy Note7 and how to borrow a temporary phone, call 1800-7267864.