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New features speed up POSB service

QUICK AND EASY: POSB staff in their new uniforms assisting a customer at a "quick-serve" counter with non cash-related transactions.


    Feb 04, 2014

    New features speed up POSB service

    POSB customers can expect shorter waiting times with several new features to be rolled out at all branches in a couple of years.

    Gone are the general enquiries stations at branch entrances. In their place are special counters where POSB staff assist customers seeking non cash-related services, such as the replacement of cards.

    Previously any customer, regardless of the service they were looking for, had to join a single queue to see a teller.

    To save staff the trouble of manually counting cash withdrawals and deposits, teller-assisted units have also been installed.

    These units, which operate in the same way as ATM machines, automatically count the bills fed into them and sort them into different denominations. On average, these units are designed to save each customer two minutes.

    Both features have been rolled out in 10 DBS and POSB branches islandwide since 2012. These branches include the ones at Plaza Singapura, Great World City and Ang Mo Kio Central.

    A spokesman for POSB said that it expects to roll out the features across all close-to-90 branches within the next couple of years.

    A new uniform for POSB staff was also launched yesterday at the Ang Mo Kio Central branch.

    The new design, which shows the POSB logo as a floral motif on the cuffs of a navy blue suit, will be rolled out across all POSB branches by the first quarter of this year.

    Meanwhile, a POSB card that was launched in partnership with the People's Association last month has received a good response.

    More than 13,000 PAssion POSB Debit cards were issued within the first two weeks of its launch on Jan 6.

    Customers who are interested to sign up for the card can do so via iBanking or visit any POSB branch. The membership fee is $12 for five years.