Lockers ease pickup of reserved library items
FOR Ms Phang Koh Ni, 29, collecting
a reserved book used to involve going
to three different spots at the
Jurong Regional Library.
"I had to go to an e-kiosk to pay the reservation fee, then go to the customer service counter to pick up the book, and then go to another station to borrow the book," she told The Straits Times.
At the counter, it takes about five minutes
for the library staff to get the book, and the
wait could be longer if there were others
in the queue, said Ms Phang, a nurse.
Since reservation lockers were introduced
earlier this year, collecting reserved items
has been a one-stop, self-service process
that takes two to three minutes.
These lockers, which are at seven public
libraries now, will be rolled out to all 26
public libraries by early 2018, except
the volunteer-run library@chinatown.
They let people collect reserved items - books and audio-visual materials - when libraries are closed.
Waiting time is also cut as items can be picked up without going to a customer service counter.
A fee of $1.55 is charged for every item reserved but there is no extra charge for using the lockers.
After a library user is notified via e-mail that the item can be picked up, he just needs to scan his NRIC or membership card at a machine near the lockers, make payment via cashless methods
such as NETS - this can be done at the same machine in most libraries - and he can then
open the locker.
Each item is deposited in a different locker
as items are ready for collection as and when
they are available and they could reach libraries
at different times.
The reservation lockers were first launched at library@orchard in 2014.
The other six libraries with the service are those in Bukit Batok, Bukit Merah, Jurong, Pasir Ris, Sembawang and Toa Payoh. Seven more libraries will have them by early next year.