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Get up to speed on tourism, hospitality

SEMINAR SPEAKERS: (From left) Ms Loke, Ms Pascal, Ms Barkathunnisha and Mr Ang will share their expertise and insights on Singapore's tourism and hospitality sector


    Jul 01, 2015

    Get up to speed on tourism, hospitality

    THERE are many myths surrounding the service industry in Singapore, such as the idea that service jobs overwork you.

    However, that is not entirely true, said Linda Loke, director of restaurants, bars and events at Si Chuan Dou Hua Restaurant.

    Working as a waitress, for example, does require long hours, said Ms Loke. But, contrary to popular belief, you will not work extra hours without compensation.

    "The food and beverage (F&B) industry is easy to get into, especially for the junior positions," she said. "Once you're in, it can be a stepping stone to other career prospects."

    She will be debunking the myths surrounding the F&B industry - such as jobs not paying well - and offering tips on how to handle difficult customers at a My Paper Advance Education seminar.

    The seminar, which focuses on the tourism and hospitality industry, is being held at Singapore Press Holdings' News Centre Auditorium in Toa Payoh from 2pm to 5pm on July 12.

    Another speaker who will shed light on the service industry is Marianna Pascal, a corporate trainer at STTS Training.

    "When it comes to spoken communication for Singapore's service industry, great value is placed on courtesy, a professional polished image and fast solutions," said Ms Pascal.

    Two other speakers at the seminar are Ang Woon Jiun, learning and development manager at Mandarin Oriental Hotel Group; and Barkathunnisha Abu Bakar Maricair, a tourism practitioner, lecturer and corporate trainer at Kaplan.

    Mr Ang will be providing an insider's perspective on the hotel industry as well as insights on what defines luxury hospitality.

    Ms Barkathunnisha will be speaking on what is expected of employees joining the tourism and hospitality industry, as well as how prospective employees can prepare themselves.

    Register online for the Advance Seminar at There is a registration fee of $5. Participants will receive goodie bags and refreshments.