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    Apr 14, 2015

    Compensating commuters for disruptions 'not straightforward'

    FARES are refunded to affected commuters during prolonged train disruptions, while free bus services are activated, Minister for Transport Lui Tuck Yew said in Parliament yesterday.

    A complimentary ticket is also provided for a future ride, he added.

    Replying to a question by MP Lim Biow Chuan (Mountbatten), Mr Lui said implementing a comprehensive regime to compensate commuters affected by train disruptions is "not a straightforward exercise" because different commuters are affected to varying degrees.

    The difficulty, he said, lies in finding a framework that is fair to all affected parties, as commuters may not accept a blanket compensation that is the same for everyone.

    Instead, operators are fined for such disruptions and the money goes into the Public Transport Fund. Some $7.5 million has been tapped from the fund this year and last year to provide lower-income households with Public Transport Vouchers to help defray their transport costs, said Mr Lui.