Oct 23, 2013

    SMRT acts on long wait for bus

    COMMUTERS using SMRT bus service 190 can look forward to shorter waiting times and less crowded buses.

    The transport operator has added six more halfway-trips on Friday nights, which will start from Somerset Station bus stop in Orchard Road, to ensure commuters can board during peak hours.

    It is also working with the Land Transport Authority (LTA) to see if it can add more trips on weekday evenings between 9.30pm and 10.30pm.

    The measures come shortly after a frustrated commuter uploaded a video online last week, claiming that she could not board bus service 190 after 13 tries on the night of Oct 4.

    She told The Straits Times she had waited for 1 hour 40 minutes at the bus stop near Thong Teck Building in Scotts Road. Her eight-minute video has since received close to 38,000 views and drawn 240 comments on YouTube.

    LTA's investigation of the incident showed SMRT had operated only 33 bus trips instead of the 39 scheduled trips from 9pm to midnight, due to a bus breakdown and traffic congestion at two stretches.

    This led to a longer waiting time of up to 14 minutes and overcrowding that night. The frequency of bus service 190 after 7pm is typically about five to seven minutes.

    "SMRT should have responded better to the delays... and taken measures to maintain service levels on service 190," said the LTA yesterday.