Oct 04, 2013

    M1 fined $1.5m for long service disruption

    TELCO M1 has been fined $1.5 million for a service disruption in January that lasted up to 71 hours, the worst mobile-network failure that Singapore has experienced.

    This is the highest fine imposed on a telco. The next highest fine, of $400,000, was imposed on SingTel, over a 2011 incident.

    In a statement yesterday, the Infocomm Development Authority said that it found M1 "had not fulfilled its obligation to provide resilient mobile-telephone services". The regulator found that some 250,000 M1 users were affected.

    Affected 3G services were confined to the south-western parts of Singapore (West Coast, Jurong and Tuas) and 2G services to the north-western parts of Singapore (Woodlands, Yishun and Kranji).

    M1's mobile disruption started on Jan 15.