Sep 25, 2013

    Gone travelling without activating your card?

    IF YOU forget to activate the magnetic stripe on your credit or debit card before travelling overseas, all is not lost:

    Citibank Singapore's head of Credit Payment Products, Ms Jacquelyn Tan, said: "If the country does use (the) magnetic stripe at the point of purchase, (the customer's) card would be declined. But he would then receive an instant SMS from Citibank to inform him to activate his card via SMS."

    Customers can also call the CitiPhone hotline, use Citibank Online or the Citi Mobile app to activate the card.

    OCBC Bank's head of Group Lifestyle Financing, Mr Desmond Tan, said: "Should customers already be overseas before the activation of their cards, they can visit the bank's website, after Oct 1, to activate the cards immediately.

    "Or, if they have a Phone Banking PIN, they can call our customer-service hotline on +65-6363-3333."