Apr 21, 2016

    Incheon lands best airport title, Changi also a winner


    INCHEON International Airport was named the best airport in the world by the International Airport Council (ACI) for the 11th consecutive year at an awards ceremony in Gold Coast in Australia on Tuesday.

    The honour comes as South Korea's largest international airport, led by newly appointed chief executive Chung Il Young, works on improvements and expansions, including a second terminal to be completed next year.

    The airport has been ranked at the top of ACI's global rankings since 2005, four years after its opening in 2001.

    It now serves nearly 50 million passengers each year.

    The airport service quality rankings are compiled every year by ACI through one-on-one surveys of 550,000 passengers at airports all over the world.

    Mr Chung acknowledged that appropriate management of crises this year would be crucial to Incheon remaining the top global airport.

    Just in the first three months of this year, Incheon suffered major freight delays and security breaches that led to a state of emergency management once he was appointed in February.

    Recently, Incheon was also hit with a backlash due to delays in immigration checks for foreign travellers trying to enter South Korea.

    Although Incheon kept its championship title, this year saw a close chase in the rankings by Singapore's Changi Airport. According to officials from the airport, Changi scored just 0.004 point below Incheon.

    Due to the small difference, Changi was co-awarded the best airport by region accolade, the first time this has occurred in the service quality ranking.

    Heathrow Airport in Britain was named as Incheon's counterpart in the best airport by size and region category for Europe.